At UGA Finance, we strive to ensure that our client’s consumers are receiving superior support. We want our clients to know their consumers are a top priority of ours and that measures are taken each day for complete consumer and client satisfaction.
We provide a top-of-the-line platform that powers the UGA Finance Program and this allows consumers to have secure access to their accounts, through a simple and easy to use program that provides full access into their accounts. Our Consumer Help Desk and Billing departments are available daily to assist with all questions consumers may have. As a part of our commitment to continuous improvement and to ensure consumer satisfaction, we have recently introduced CallMiner into our quality assurance and case resolution process.
CallMiner is a speech analytics program that offers feedback on consumer trends in requests or disputes, the ability to increase sales effectiveness, and aids with consumer satisfaction and loyalty. CallMiner was listed as one of the Top 10 Providers of Contact Center Software and Technology in 2019.
Our Contact Center, like others, face similar challenges each day. One of the most important is remaining compliant and up to date on new policies and regulations, all while continuously receiving payments and making sure consumers remain happy. Introducing CallMiner into our everyday Quality Assurance process was implemented to provide the best possible experience for our client’s consumers. All calls are monitored for quality assurance and training purposes. This program also helps both our company and our clients to minimize the risk of compliance issues and has helped to improve how our agents perform.
Through continuous Innovation and Training, our goal is to enhance and evolve our consumer support to best meet the needs of our clients and their consumers. Improvement initiatives, like CallMiner, will provide our consumer support team with new options to quickly and efficiently resolve any issues and ensure that all clients and consumers feel confident in our company.
For more information on how CallMiner works with Collection Agencies, please visit this link: https://callminer.com/solutions/industry/collections/